For each order placed with us or our approved distributors, we offer a complementary two-year warranty. For any warranty related inquiry, please email us at firstname.lastname@example.org and attach photos you would like to use plus the original receipt or email confirmation of the original transaction.
We will review your inquiry and get back to you as soon as possible. If your inquiry is covered by our warranty policy, we will ask you to return the old package and then send you a replacement package free of charge. Please note you will be responsible for the shipping costs for returning the old package but we will cover the shipping cost of the replacement package.
If the product is defective or damaged and this defect or damage is not caused by misuse, please take a photo as evidence and then send the package back to us within 30 days after its arrival. Please also email us at email@example.com and attach photos you would like to use plus the original receipt or email confirmation of the original transaction.
Once your returned package is received and inspected, we will send you an email to notify you the outcome. If your return inquiry is approved, we will send you a replacement package free of charge. Please note you will be responsible for the shipping costs for returning the old package but we will cover the shipping cost of the replacement package.
Please note to be eligible for the return policy, your item must be unused and in the same condition that you received it. It must also be returned to us within 30 days from when you receive it.
As long as your order has not been fulfilled, you can cancel it ANY TIME and we will provide a full refund. You could simply login into your account to cancel it yourself or get in touch with our friendly customer service team to help you. Please note we can only refund the exact same amount in Australian Dollar and the exact amount when converted to your home currency might be slightly different due to movement in currency exchange rate which is outside our control.
Our generous partner CG Cookie has offered a complimentary discount gift to every Etchr Lab order processed through our website. Each customer will get 20% off CG Cookie Citizen Pro Yearly Subscription. The discount code will be automatically sent in your order confirmation email. The code can be redeemed during normal registration process on CG Cookie website.